Yesterday we published an article explaining how an Information Technology (IT) professionals can utilize synthetic transactions to increase troubleshooting. This article is part of the series being published throughout the week that details how synthetic transactions can help maximize service level agreement (SLA) performance.
Having the ability to effectively manage services provided as well as efficiency deliver a solution is imperative. Therefore, many IT departments have had the "system consolidation" task added to their must-do lists. Business management has taken a new turn towards efficiency optimization and are now pursuing system consolidation and virtualization. A large part of the day to day work involved with IT may be concerned how that will affect the user experience and SLAs. Starting with a baseline that relates user experience to service conditions provides a complete picture for informed consolidation decisions. The end goal? Saving money by making the systems work as hard as possible, but not so hard that the user experience goes downhill.
Many organizations over-stress their IT environments, meaning the employees tasked with monitoring, reporting and virtualizing are over-stressed. The result? Human error. How do you reduce the chances for human error when dealing with spread out infrastructures? Consolidation and virtualization. After these tasks are complete however, it is important to validate that the effort is producing the expected results.
The capacity margin gets thinner when a system runs multiple applications and operates at a higher rate of utilization. A good way to ensure this? Monitor not only virtual machine images themselves, but also the impact of those virtual machines on the physical hardware. Ongoing transaction testing, in combination with service monitoring that accounts for the true impact of virtualization, helps ensure that usage does not overrun the available capacity. Today lightweight, agentless monitoring supplies that missing link as part of a complete suite of multiplatform monitoring and management capabilities. Organizations are able to harness synthetic transactions to identify the root cause(s) of poor user experience, speed time-to-resolution, and incorporate user experience metrics into up-to-the-minute service level views. Better SLA performance is the result.
Stay tuned for our next piece:
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