Eliminating the “Reactive” Mentality of Information Technology

January 08, 2013 | Heroix Staff

For a majority of professionals involved with Information Technology (IT), responsibilities lie within a reactive field. First, something must happen:  an exchange server crashes, a web server slows, a database becomes bottle-necked. Second, someone who is reliant on the failed service goes to the IT department and asks “Why isn’t the _____ working?!?” This reaction causes the professional to do just that, react.

Instead of reacting to failed applications or servers, the 2013 IT professionals are taking initiative. By enacting a solution which is PRO-active, alerting on where problems MAY occur, allows everyone inside an organization to rest easy. By anticipating the previously unanticipated, the chaotic and hectic IT infrastructure environment has now become a tamable entity. One way of increasing the user-friendly ability to monitor an application or service is via mobile device. IDC said by 2015 there will be “more mobile usage than wired usage” for applications. What does this mean for those operating inside the application performance monitoring space? An increase in business and a need to understand the end user.

User experience (UX) and information architecture (IA) for mobile applications are critical when employees evaluate technology and employers purchase that technology for their organizations. Creating a solid experience for the user by engaging them and having an easy to use application will yield a happy and productive IT professional. If the application is impossible to use and doesn't engage the user, they will not use it. It becomes imperative therefore, to understand relevant real-world interfaces which clients use such as the layout of a dashboard reading out their application performance. If the mobile application which is supposed to work in conjunction with a desktop read out doesn't resemble what the IT manager is used to seeing, they won’t use it.

If you over-analyze the format for a professional IT form, adding unnecessary images and animations will yield an unhappy, confused and unsatisfied employee. The proper animations, images, fonts, etc. all need to be incorporated to effectively convey the message of the company and the job the app is doing.  If a mobile application has the main purpose of calculating overhead costs for a manufacturing company, the application layout should be tailored to highlight it. Do not hide it behind confusing tabs or awkwardly colored images, leave it on the first page seen for the user to identity with the company. Why then, are we writing about mobile applications and reducing the break-fix mentality? Planning ahead and implementing the proper application performance monitoring solution eliminates the mentality. This mentality can also be broken by utilizing an application which does what it promises, no extra fluff or confusing lingo.

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