Dashboards are an invaluable asset that deliver critical information quickly and concisely to IT organizations and their customers. How and where dashboards are used will vary depending on the mission that they are looking to accomplish. Dashboards can be leveraged any number of ways – from being used simply to show at a high level the health of the IT infrastructure and applications, to being used for deep-dive diagnostics.
Dashboards Complement Automation
Much can be said about the advantages of automation, especially as it applies to IT monitoring. Certainly, when technologies like Longitude detect problems and initiate corrective actions - IT becomes more efficient, downtime is reduced, productivity increases, and economic benefits are realized. However, automation is not practical under all circumstances.
IT Organizations will always need a mechanism that tangibly shows the health of applications and the supporting IT infrastructure. Dashboards provide important visualizations, flagging automation failures, as well as problems that can’t be addressed with automation.
Dashboards typically aren’t given much attention when all is well. It is only when there are problems that dashboards come to the forefront. Suddenly everyone wants to know what is going on - they want to know what broke and when. They also want to learn about passed behavior and what has changed.
Dashboards Vary Based on the Mission
IT departments impact the entire organization and as such dashboards need to address the needs of their varied constituents. There is no such thing as a one size fits all dashboard.
- C-Level Officers tend to look at things operationally; dashboards that show availability in “red light or green light” form are well suited for them.
- Users dependent on high visibility applications gravitate to dashboards showing service level compliance. Their main focus usually centers around the severity and persistence of any problems that affect their technology stack.
- IT Operations care about the bits and bytes, leveraging dashboards that are clinical - deliver detailed problem diagnostics.
The challenge IT has is getting the right information, to the right people, at the right time. This can only be accomplished with multiple dashboard formats which can address varied requirements.
Longitude Dashboard Options