Should CIOs Consider APM Tools?

April 11, 2013 | Heroix Staff

Application performance monitoring (APM) solutions are designed with a few important aspects in mind: Including, but not limiting to the delivery of immediate results for department staff, reduce downtime and prevent performance problems inside infrastructures. Those who are in the network operations centers (NOCs) utilizing the tools on a daily basis must be comfortable with the solution, but the final decision on which solution is best can fall on the CIO’s desk.

Businesses can no longer operate at peak efficiency, stay ahead of the competition and product innovative, creative work if information technology (IT) departments continually run into bottleneck situations. Managing the complete IT infrastructure of an entire organization is no simple feat. As IT professionals, a daily occurrence incorporates the ever frantic end user calling up and asking the all encompassing “WHY ISN’T MY____ WORKING??” All too often transactional processes, reporting capabilities or even email issues fall into the hands of the IT pro.  These are just some of the problems that eventually find their way onto the CIO’s desk, as they are eventually tasked with diagnosing the issue in order to assign the proper set of steps to correct it.

Correcting the issue is not a simple one-two, and the CIO has to determine whether is issue takes precedent, where the budget can be allocated and which employees are most capable of administering the solution. Therefore, having the phone ringing off the hook only slows down the process, causing a delay in productivity for the IT department and a decrease in efficiency for the entire organization it supports. Administering the best possible pro-active solution eliminates the distress calls into the IT department, allowing the professionals to accomplish their tasks quickly and efficiently. Many solution providers in the APM space are listening to the demands of organizations which desire an agentless application. Some utilize a web-based interface and incorporate real-time event monitoring to view how the environment is performing, allowing proactive alerts to be received, reveal root causes, automate corrective actions and tailor the monitoring environment to specific needs.

The balance for any CIO comes in several parts. They must assess the size of their organization, if it is a smaller business, an elaborate solution may not fit into their budget. Perhaps they only have 20 physical servers that need to be monitored on a daily basis, there is no need for an enterprise solution. That being said, larger organizations that are working with multiple infrastructures may need more robust, unique solutions when it comes to monitoring their applications and infrastructures. Therefore, aligning the business processes of an organization with the resource utilization of an IT department goes hand in hand with the CIO’s daily tasks. Establishing the best possible way to properly, easily and effectively monitor their infrastructure eventually falls directly onto their laps.

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