October 19, 2007

Many of our Longitude customers support clients conducting e-commerce business. IT groups at these companies face serious pressure to keep networks and applications running at peak efficiency. If problems arise it can mean less than acceptable service levels and subsequently the loss of significant revenue for their clients. They turn to Longitude’s application performance and network monitoring to help them avoid these issues.

We recently spent some time talking with one our clients supporting e-commerce customers, Hanover Direct. They shared with us the ways in which Longitude helps them achieve optimal business performance. Hanover Direct is a provider of quality, branded merchandise through a portfolio of catalogs and e-commerce platforms and their clients include Domestications, The Company Store, and Company Kids, whose e-commerce sites receive more than eight million web site hits per day.

According to systems administrator, Jason Valli, his IT group needs to make sure that their IT infrastructure can meet changing user volumes and transaction requirements. Heroix Longitude’s customized real-time dashboards, reports, alerts, user experience monitoring, and SLA capabilities enable them to consistently have a clear view of how systems are functioning. They can fix issues quickly should they occur and in many cases are able to avoid problems before they ever affect business.