October 19, 2007

Many of our Longitude customers support clients conducting e-commerce business. IT groups at these companies face serious pressure to keep networks and applications running at peak efficiency. If problems arise it can mean less than acceptable service levels and subsequently the loss of significant revenue for their clients. They turn to Longitude’s application performance and network monitoring to help them avoid these issues.

We recently spent some time talking with one our clients supporting e-commerce customers, Hanover Direct. They shared with us the ways in which Longitude helps them achieve optimal business performance. Hanover Direct is a provider of quality, branded merchandise through a portfolio of catalogs and e-commerce platforms and their clients include Domestications, The Company Store, and Company Kids, whose e-commerce sites receive more than eight million web site hits per day.

According to systems administrator, Jason Valli, his IT group needs to make sure that their IT infrastructure can meet changing user volumes and transaction requirements. Heroix Longitude’s customized real-time dashboards, reports, alerts, user experience monitoring, and SLA capabilities enable them to consistently have a clear view of how systems are functioning. They can fix issues quickly should they occur and in many cases are able to avoid problems before they ever affect business.

Valli told us that with Longitude they no longer have to wade through reams of event data to understand what is happening if an issue does arise. He said “We have automated the mundane tasks affiliated with monitoring our web servers, disk space, CPU utilization, events, and trend reporting and can at any point identify what is happening throughout our IT environment. We now have constant access to the intelligence necessary to easily isolate the root source of the problems.”

Without the worry of network or application issues affecting their customers’ business, Hanover Direct can assure that their clients don’t lose money due to network or system downtime. This allows them to confidently provide the highest quality IT service to their clients. Heroix is proud to help them provide this level of service.

Posted by Rick Lane, President