August 29, 2007

We recently conducted a survey of our Longitude customers with the help of third party industry experts Ptak, Noel and Associates, LLC. Respondents participated in either an online survey or a phone interview with a PNA analyst.

The findings were quite interesting but two main points really stood out. The first were the reasons why our customers chose Longitude and the second was the fact that proactive monitoring is still a top priority among IT professionals.

More than half of our responding customers said that they chose Longitude for its ease of use and cost-effectiveness. The customers were also asked about the time it took to deploy Longitude. Half of them said it took mere minutes and another quarter of our customers said it took only hours. Those are pretty significant statements about our product because they show how important some of our best features – quick deployment without the cost of individual agents – are to customers.