July 26, 2007

One of our newer clients, Access Enterprise Solutions, recently shared their reasons for choosing Longitude. AES is a remote support services provider that delivers targeted business and technology solutions for ERP services, strategy and program oversight, staff augmentation, and selective outsourcing for database, operating system, and application support.

According to their Director of Outsourcing, Michael Hillenbrand, AES was looking for an application performance and network monitoring solution that met a long list of criteria to support their customers.

Specifically, they needed a product that met these conditions:

• It had to be agentless (no software to install on the customer servers).
• It needed to provide the alerts they would need to proactively administer the databases.
• It must support what they support (Oracle, SQL Server, MySQL)
• It needed to provide customizable SLA event and reporting capabilities.
• It must work out of the box with little or no configuration necessary.
• It needed to monitor the operating systems (Unix, Linux, and Windows)
• It must have a pricing model conducive to their support model.

“We were surprised how easy it was to make our decision to buy Longitude,” Hillenbrand said. “No other product could meet all of our monitoring needs while also meeting the pricing structure we needed for the software.”

One of the AES database administrators, Shawn Gramby, noted that in the short time since deploying Longitude on their Oracle database, they are impressed with how well the statistics in Longitude match those coming from Oracle. “That would be the last thing I would want to worry about,” says Gramby. “With Longitude there is no reason to worry. The stats are refreshed in real time, and all of the metrics tracked via Longitude are up-to-the-second accurate and there is no lag in the refresh time. When a database administrator couples this with Longitude’s ability to send an e-mail at the first sign of a problem, what you have is the ability to respond quickly to space issues, file statuses, and potentially harmful wait events. All of this bundled into one tool which costs significantly less than it would to implement via Oracle, with no scripts running in the scheduler or cron.”

Hillenbrand and Gramby will check back with us this fall to let us know more how Longitude has changed the way AES does business. I look forward to hearing about their progress.

Posted by: Rick Lane, Heroix President